Purchases, delivery and refunds

What Shop Credits buy

Shop Credits unlock cosmetic items for the signed-in Blocxis account. They do not change skill, attacks, rankings or match outcomes. They cannot be redeemed for money or crypto, sent to another player, wagered, or used to buy PRIME membership. Free modes and public rankings remain free.

Each credit pack is a one-time purchase, not a subscription. The listed packs are 50 credits for US$2, 125 for US$5, 250 for US$10 and 500 for US$20. Prices are in USD; any applicable tax, displayed checkout currency and available payment methods are shown by Xsolla before payment. Review that final total before confirming. A particular payment method or country is not guaranteed.

Confirm the right account and item

Sign in to the account that should receive the credits before opening checkout. Cosmetics can be previewed before purchase. The item confirmation shows the cosmetic name and its price in Shop Credits; confirming spends credits and adds the item to that account's collection.

Delivery and pending payments

When top-ups open, payment details are entered on Xsolla's hosted checkout. Blocxis adds credits only after a verified server notification confirms the payment. A checkout return page, a screenshot or a bank authorization alone does not confirm delivery.

After returning, refresh Wallet and open Activity. A pending order means payment is not confirmed; it does not prove a charge or cancellation. If a receipt shows payment but credits are missing, check that you are signed in to the same account, refresh once, and contact payment support with the order reference. Avoid repeating payment while the first attempt is unresolved.

OPEN WALLET ↗

Refunds, reversals and payment problems

For a payment or refund request, use Xsolla Player Support or the support link on your Xsolla receipt. See Xsolla's digital-purchase refund instructions and the terms shown for your purchase. Refund eligibility and processing depend on those terms, the payment method and applicable law; Blocxis does not promise an automatic refund or a fixed arrival time.

After a confirmed payment reversal, the related credits are removed. If they were already spent, Wallet shows an adjustment and new cosmetic purchases require enough available credits. This is a credit adjustment, not a new debit from your bank account. A canceled status in Blocxis does not by itself confirm that money has reached your payment account.

What to include in a help request

Use the Blocxis order reference from Wallet Activity, the approximate purchase time, pack size, and a short description. Give Xsolla its transaction number from your receipt when requested. Do not post receipts publicly or send full card numbers, security codes, passwords, recovery codes or identity documents through Blocxis chat or Support.

Blocxis Support saves account-linked reports, but replies and email notifications are not connected yet and there is no guaranteed response time. Payment and refund assistance is available through Xsolla's support route. For account or cosmetic-delivery reports, use Blocxis Support. For sign-in trouble, see contact and recovery options.

Payment data